Lately there seems to be a few riders who have had less than positive experiences with their dealers and having a competitive situation in any industry seems to make the consumer the winner. Yes, I want to support our dealers, but it's a two-way street. Looking down the road at the long term, it seems that it would be a great feature to the riders (and to potential purchasers) if we had various options for obtaining service on our bikes.

If I'm off base or incorrect with my information, feel free to correct me on this. To me, that's best compared to a dealer adding a 'tool fee' to the bill.Īlso, unlike buying a new tire or adding a piece of chrome, sometimes it can be difficult to verify if the bike was upgraded (via the software) when it's in for service.

If we're paying an hourly rate for service and then have to pay again for the usage of the software, well, you can fill in those blanks. I for one don't like paying twice for the same thing. It's obvious that if it's a recall, that no charges are incurred.at least that's a reasonable assumption. I've also heard of variable rates when this software is used.

While I don't know the details on how this software works, I've heard various and conflicting stories that the factory charges the dealers every time it's used on a bike and the dealer in turn, marks it up and charges the rider. The thought behind this is that if this software is made available to 'qualified' mechanics, that owners/riders can have more choices when it comes to obtaining service for our bikes. With some dealer's closing and others barely scraping by these days, should Victory come up with a Sub-Dealer program that allows other qualified mechanics to obtain the rights to utilize the Digital Wrench software? I can only guess this topic will be controversial and for the Dealers who monitor this site, feel free to chime in.

Digital wrench diagnostic software